Warranty Analyst

Location Type: Remote: open to residents of any country

 

Warranty Analyst Yanmar | Adairsville, GA | Full-Time

About the Role

Yanmar is looking for a detail-oriented and collaborative Warranty Analyst to join our After-Sales Support team. In this role, you’ll be at the center of our warranty operations – evaluating and processing dealer claims, analyzing field data to support quality investigations, and serving as a key resource for warranty training and process guidance across our dealer network. If you’re analytical, customer-focused, and thrive in a fast-paced environment where your work directly impacts product quality and customer satisfaction, we want to hear from you.

What You’ll Do

• Evaluate and process warranty claims from Yanmar dealers, ensuring authorizations and approvals are handled accurately, fairly, and within policy guidelines
• Provide technical assistance and training for warranty processes, procedures, and claim filing systems
• Generate and track Market Quality Reports to support ongoing quality initiatives
• Analyze warranty claim data and communicate organized field information to the Quality Assurance Team to help resolve market quality issues
• Support field campaigns by tracking and reporting on incoming claim activity
• Collaborate with Yanmar factories, suppliers, and partners on warranty recovery efforts and resolve recovery bottlenecks
• Cross-train across products and key service functions to provide broader team coverage
• Work collaboratively with the Service, Sales, and Engineering departments to deliver best-in-class customer support

What You Bring

• Associate’s degree or 2-year technical certification – Bachelor’s degree preferred
• 3 years of hands-on experience in a technical or diagnostic role supporting Agricultural, Construction, Marine, Heavy-duty, or Automotive equipment (manufacturer, dealer, or service shop) preferred
• 1 year of customer service experience in a call center or face-to-face setting preferred
• In-depth knowledge of Construction/Agriculture equipment and/or Industrial engine service trade practices, either through direct experience or extensive dealer interaction
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint); Power BI experience is a plus
• Experience with Salesforce or another CRM system is a plus
• Strong written and verbal communication skills with the ability to present data clearly and concisely
• Bilingual English/Japanese is a plus

What Sets You Apart

You bring an analytical mindset and a customer-first attitude to everything you do. You’re proactive, highly organized, and comfortable working across departments and cultures. You handle a busy workload with precision and professionalism, and you take ownership of your role as a resource and trainer for the broader dealer network.

Why Yanmar?

For over a century, Yanmar has been a global leader in diesel engine technology and premium equipment. Our Adairsville team is a collaborative, driven group that takes pride in supporting customers and dealers with integrity and expertise. Joining Yanmar means being part of a company with worldwide reach and a deep commitment to quality.

Yanmar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.