Residence Inn Rockford – Front Desk Agent

Job Type: Location Type: Not Specified

 

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
At Residence Inn Rockford we’re conveniently located near Magic Waters, Illinois’ largest theme park. Abundant choices for shopping is just minutes away at Cherryvale Mall. If visitors will be visiting one of our exceptional health facilities, there are a number of Rockford hospitals including Mercy Rockford Health, OSF Saint Anthony and Swedish American UW that are located just minutes from our hotel. We recommend taking some time to explore Anderson Japanese Gardens, Rock Cut State Park, Midway Village Museum Center, or Klehm Arboretum and Botanic Garden. Rockford is home to many companies including UTAS (UTC Aerospace), FCA Fiat Chrysler Automotive Belvidere Assembly Plant, Woodward, General Mills, PCI, Textron and Mondelez. As a leader in extended stay lodging, we provide each guest with a fully-equipped kitchen, free hot breakfast daily, and free WiFi.

Application deadline for Colorado positions: