Server

Job Type: Location Type: On-site

 

Description

About Buccan & Imoto

Buccan and Imoto, two celebrated concepts from acclaimed Chef Clay Conley, are coming to Coral Gables, bringing with them the culinary excellence and vibrant energy that have made them staples in Palm Beach. Buccan will offer its signature bold, globally inspired American cuisine in a lively, upscale atmosphere centered around a dynamic open kitchen and a refined small-plates menu designed for sharing. Just steps away, Imoto-meaning “little sister” in Japanese-will present an intimate, elevated take on Pan-Asian cuisine, including sushi, sashimi, and wok-fired dishes in a sleek, moody setting. Together, these two concepts will redefine dining in Coral Gables, blending sophistication, creativity, and a passion for exceptional hospitality.

Job Summary

As a Server at Buccan Coral Gables, you are the primary connection between the kitchen and the guest experience. You will deliver gracious, knowledgeable, and efficient service in a fast-paced, high-volume environment. Your responsibility is to embody Buccan’s hospitality philosophy – anticipating guest needs, confidently guiding them through the menu, and creating memorable dining moments that keep them coming back.

This position requires poise, attention to detail, strong communication skills, and a genuine passion for hospitality.

Core Responsibilities

Service Execution

• Provide welcoming, knowledgeable, and attentive service that aligns with Buccan’s standards and tone of voice.
• Guide guests through the food and beverage menus with confidence and enthusiasm.
• Take orders accurately and efficiently using the Toast POS system.
• Manage your section during service, ensuring proper pacing, order flow, and follow-through.
• Handle payment transactions with care and confidentiality.
• Complete all assigned daily and weekly side work and cleanliness duties.
• Maintain cleanliness and organization of service areas throughout the shift.

Hospitality & Guest Interaction

• Build rapport with guests, recognizing returning patrons and tailoring service to individual preferences.
• Anticipate guest needs and exceed expectations in every interaction.
• Respond swiftly and professionally to any guest inquiries, concerns, or special requests.
• Inform management immediately of any guest feedback, complaints, or perceived issues.

Teamwork & Mentorship

• Collaborate closely with bussers, food runners, bar staff, and hosts to maintain smooth service flow.
• Assist with onboarding and training of new FOH team members using Buccan’s service standards and materials.
• Attend pre-shift meetings and contribute to a strong, communicative service culture.

Operational Duties

• Arrive on time, in full uniform, ready to work with a positive attitude.
• Ensure your section is properly set and reset according to restaurant standards.
• Provides excellent guest service according to expectations outlined in the Sequence of Service.

• Carries out all tasks necessary to prepare the restaurant for service prior to pre-shift. Follows and is responsible for the Sequence of Service guidelines.
• Uses a soft sell/recommendation approach on the menu, applying thorough product knowledge.
• Rings orders and performs all necessary additional functions on the POS system.
• Checks identification of all guests under the age of 30.
• Maintains accurate financial records of the shift, including all discounts and comps & guest information for Open Table.
• Maintains cleanliness of work area.
• Completes daily and weekly side work on a consistent and thorough basis. Assists other staff members as necessary.
• Completes additional tasks as assigned by the management team.
• Keeps management informed of any problems, complaints from guests or other staff members.
• Follows all company procedures regarding health & safety
• Follows all company policies as outlined in Associate Handbook.

Standards & Compliance

• Follow Buccan’s Sequence of Service and all performance guidelines as outlined in training.
• Maintain adherence to food safety, alcohol service laws, sanitation, and hygiene standards.
• Uphold Buccan’s policies for guest confidentiality and payment security.
• Take all actions with the guest’s best interest in mind to build loyalty and avoid complaints.

Requirements

• 2+ years of experience in an upscale or high-volume restaurant preferred.
• Strong food, wine, and beverage knowledge.
• Familiarity with Toast POS or similar restaurant systems.
• Able to stand and move for extended periods and lift up to 25 lbs.
• Able to work as part of a team in a fast-paced environment.
• Professional appearance, punctuality, and a guest-first attitude are essential.
• Flexible availability including nights, weekends, and holidays.