Associate Director of Events

Job Type: Location Type: Not Specified

 

Hawai’i Convention Center

Just steps from Waikīkī, the Hawai’i Convention Center is an event destination like none other – a stunning marriage of form and function, open to sky and sun between the shade of terraces and lanais, graced with courtyards, waterfalls and fishponds to create a meetings and convention backdrop that is at once tranquil and invigorating. Designed by world-renowned architects Wimberly Allison Tong & Goo and LMN, this luminous structure shines like a gem tucked into its tropical setting, blending state-of-the-art technology with authentic island ambiance as a monument to the cultural diversity and legendary spirit of aloha that inspires attendees to see the world in a new light.

Essential Duties and Responsibilities

EVENT MANAGEMENT:

• Manages various types of events.
• Manages all logistics for events booked at HCC. Determines event strategies and plans how to accomplish event success.
• Primary contact and principle liaison during an event.
• Determines needs and resolves problems by making strategic, business oriented and client-serving decisions required to ensure a successful event.
• Builds and maintains successful business relationships with clients in effort to provide exceptional customer service and increase probability of future bookings/return.
• Provide paperwork for the planning of a successful event (resumes, work orders, floor plans, event report and final invoicing).

ASSIST DIRECTOR IN MANAGING STAFF AND PROVIDE TRAINING:

• Provide hiring and disciplinary action recommendations.
• Reports violations to company and/or department policies to Manager, upper management and/or Human Resources. Schedules meetings accordingly to review staff performance and to discuss necessary action(s).
• Provides the leadership to develop and mentor staff in department with goal of providing exceptional services for clients.
• Assigns work to Events department staff such as assigning specific events to team members.
• Trains and mentors Events department staff as needed.
• Develops and maintains department training manual for Event Managers.

FINANCIAL MANAGEMENT:

• Submit recommendations and assist Director with creating department budget.
• Provide analytical feedback on spend.

SITE TOURS:

• Conduct site tours of facility to prospective and/or booked clients
• Show the variety of usage, operations and functions the facility can provide.

Required Qualifications (Job Knowledge, Skills, and Education):

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 5-6 years of related work experience, with a minimum of 5 years in a supervisory capacity or management capacity.
• Strong leadership skills.
• Japanese speaking is a plus
• Experience successfully managing and/or planning events.
• Excellent customer service skills working with diverse backgrounds
• Excellent knowledge of computer operations (Microsoft Office 365)
• Effective oral communication and listening skills; able to speak clearly to give instructions and explanations and listen/understand when communicating with staff, vendors, and clients
• Effective written communication skills; able to write and compose correspondence, contracts, memos and reports
• Experience establishing and maintaining cooperative and productive work relationships
• Excellent organizational and time management skills; strong attention to detail
• Experience managing multiple priorities and working independently; able to multi-task in a fast-paced environment while meeting deadlines and remaining productive and professional.
• Demonstrated independent thinking and problem-solving skills; able to work with confidential information
• Must possess and exude a positive, team-oriented attitude
• Self-starter with a willingness and enthusiasm for taking on additional responsibility
• Due to the cyclical nature of the entertainment industry, employees may be required to work varying schedules to reflect the business needs of the company.
• Ability to stand or otherwise remain in a stationary position for several hours
• Ability to walk or otherwise move about frequently for several hours
• Must have the ability to work harmoniously in a team setting exhibiting the “Aloha Spirit” to fellow workers, guests, clients and the community so as to provide exceptional customer service while demonstrating behaviors that reflect the Hawai’i Convention Center’s vision, mission statement and values.

The expected base salary range for this position is $95,000 to $110,000 per year, depending on qualifications and experience.