Associate Director – Platform Operations Windows Server and Server Virtualization

Job Type: Location Type: On-site

 

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Come help us unlock the power of the Infrastructure Operations through AI & Automation!

The Cloud and Connectivity organization is actively looking a Platform Operations Associate Director for the Windows Server & Server Virtualization operations team to drive our global technical operations of Windows Server and Server Virtualization within our Infrastructure Hosting Platform. Do you like to solve challenges and have an interest in large scale impact? Would you like the ability to impact a global public and private cloud infrastructure operations through AI and Automation? If so, please apply.

What You’ll Be Doing:

We are seeking an infrastructure operations associate director with 7 years plus of Infrastructure experience to lead the US based Windows Server and Server Virtualization operations teams (part of the 24/7 global InfraOps teams) that will support and manage enterprise Infrastructure and Cloud operational environments. The ideal candidate will play a critical role in maintaining system stability, automating operational tasks, and ensuring high availability for mission-critical workloads. This position requires in-depth technical expertise or ability to learn, being a team player and a proactive approach to problem-solving and operational excellence.

If you have good experience in leading and managing a team that’s responsible for Windows Server and Server Virtualization administration, server consolidation, and thrive in large, geographically dispersed enterprise environments, this role is for you. You and the team will work with our most critical infrastructure, supporting sites in multi-datacenter stretch clusters. Our goal is to enhance infrastructure availability and reliability through repeatable patterns, innovative architectural designs, and improved observability to prevent outages and drive value across the organization.

In this role, you’ll provide technical expertise and leadership, guiding operations teams and collaborating with other platform infrastructure SMEs to deliver daily operations effectively.

How You’ll Succeed:

• Be Bold: You will drive Infrastructure Operations to never have to fix the same problem twice through adoption of AI OPS, Event Driven Automation, and robust Observability.
• Be Fast: You will accelerate initiatives in areas such as: Infrastructure AI OPS automation, cloud IaaS management, and cloud infrastructure as code to enable critical business projects.
• Be Proactive: You will have groundbreaking chances to transform our operations processes using proactive, predictive, and automated AI & Observability capabilities.
• Be Your Best: You will bring a high learning agility and Infrastructure operations / engineer skills to help us enable the Lilly Technology strategy, identifying tech opportunities, and accelerate our AI OPS journey.

What You Should Bring:

Operations management

• Maintain service operations to ensure sustainability.
• Incident, Change, Service Request and Problem management.
• Maintaining, tracking, and reporting of service levels.
• Manage day-to-day operations and enhance systems, processes, and best practices.
• Collaborate with other Tech@Lilly functions and stakeholders to align operations with organizational objectives.
• Manage an infrastructure budget with a focus on spend optimization across multiple vendor contracts, annual budget planning, and monthly forecast

People management

• Manage a high-performing team by challenging employees to continuously improve and deliver business-impacting results
• Ensure individual growth through appropriate coaching, development/career planning, and talent identification
• Prioritize operational workload and escalation to ensure the team is focused on the most impactful work for the business

Technology

• Technical Leadership: Provide expertise and leadership to turn ideas and concepts into effective solutions. Mentor team members and share knowledge to elevate team performance.
• Automation Focused: Embrace an automation-first mindset and work with team to leverage scripting and exposure to various tools to automate processes and improve efficiency.
• Collaboration: Work closely with other IT teams and vendors to implement and support innovative solutions, fostering a collaborative environment.
• Audit: Assist in periodic external and internal audits of server environments and configurations to identify and mitigate risks.
• Policy Adherence: Ensure adherence to organizational security policies and regulatory compliance requirements.
• Infrastructure Optimization: Optimize, configure, and maintain private cloud infrastructure capabilities. Build, configure, and maintain systems to enhance overall performance.
• Incident, Change and Request Management: Participate in incident response and root cause analysis to prevent recurrences, be available on-call as needed and participate in an on-call schedule. Able to work off-hours and weekends if needed for any major incidents/critical activities. Work under pressure to guide teams in resolving incidents quickly. Oversee changes to all infrastructure team, ensuring adherence to processes with minimal production impact.

Basic Requirements:

• Bachelor’s / master’s degree in computer science, Information Technology, or a related field.
• 7+ years’ experience as a Platform/ Infrastructure operations leader
• Demonstrated experience leading and managing operations of a global large-scale Infrastructure service.

Additional Information:

• Onsite role located in Indianapolis, IN (relocation required).
• Team will have Expected Onsite Shift coverage 11:00am – 8:00pm US Eastern Standard Time (EST) / 12:00-9:00pm US Eastern Daylight-Saving Time (EDT)
• Work schedule will be one of the following: Monday -Friday or Thursday – Monday
• This Associate Director role and additional ops Leaders will be required to cover the US hours shift.
• Less than 10% travel.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is
$124,500 – $182,600

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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