Asst Director of Housekeeping – Ka Haku, a Hilton Club

Job Type: Location Type: Not Specified

 

Job Description

Our Assistant Director of Housekeeping provides operational leadership for the housekeeping department, ensuring guestrooms, public areas, and back of house spaces are consistently maintained to the highest standards of cleanliness, presentation, and readiness. Partners with the Director of Housekeeping to drive execution, consistency, and service excellence across all housekeeping functions in alignment with the brand standards, luxury hospitality standards and Hilton values. A strong commitment to our Spirit of Service culture and Hilton Values is expected in all interactions with guests and team members.

HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits.

Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $77,000 ~ $83,000 per year
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities… and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Additional Responsibilities Include:

• Support the Director of Housekeeping in managing daily departmental operations, ensuring all areas meet cleanliness, presentation, and luxury brand standards.
• Provide leadership and direction to Housekeeping Managers and Supervisors, ensuring alignment with operational priorities and service expectations.
• Oversee daily room readiness, public space presentation, and housekeeping productivity to ensure timely completion and consistent results.
• Conduct regular inspections of guestrooms, public areas, and back of house spaces, ensuring deficiencies are identified, corrected, and followed through.
• Ensure consistency of brand standards and execution across all housekeeping functions, including guestroom cleaning, public areas, supporting operations, reporting discrepancies, and resolving issues promptly.
• Support staffing, scheduling, and workflow coordination based on occupancy and operational demands.
• Monitor guest requests and service concerns, ensuring timely resolution and coordination with other departments to maintain guest satisfaction.
• Coordinate closely with Front Office and Engineering to maintain accurate room status, support efficient room turnover, and ensure maintenance issues are addressed promptly.
• Oversee inventory levels for linens, supplies, uniforms, and equipment to ensure operational readiness and efficiency.
• Support and ensure execution of deep cleaning programs, floor care, and preventative cleaning initiatives across the property.
• Assist in managing vendor relationships and ensuring contracted services meet property brand standards.
• Support onboarding, training, coaching, and performance management efforts to develop team members and maintain team member engagement.
• Assist in monitoring departmental budgets, labor utilization, and operational expenses to support financial goals.
• Ensure compliance with company policies, safety procedures, and brand standards. Ensure corrective actions are completed.
• Act on behalf of the Director of Housekeeping in their absence, ensuring continuity of operations.
• Promote a culture of accountability, teamwork, and attention to detail across the department.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.

To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

• 3+ Years of related experience, preferably in hotel or similar setting
• 2+ Years of management level experience
• High School Diploma or equivalent
• Strong knowledge of housekeeping operations, including cleaning standards, inspections, and productivity management.
• Ability to lead daily operations across multiple functional areas and support Managers and Supervisors.
• Strong attention to detail with the ability to evaluate and ensure consistent cleanliness and presentation standards.
• Ability to manage multiple priorities and adapt in a fast paced, guest focused environment.
• Effective verbal and written communication skills for team leadership and cross department coordination.
• Strong organizational and problem-solving skills.
• Basic computer skills for scheduling, reporting, and operational communication.
• Ability to support service recovery and maintain professionalism in guest interactions.
• Strong knowledge of housekeeping operations and procedures, including cleaning standards, inspections, and productivity expectations.
• Ability to maintain professional appearance and uphold standards consistent with a luxury hospitality environment.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Associate’s degree or college diploma
• 5+ Years of related experience
• 3+ Years of management or director level experience
• CPR/First Aid Certification
• Prior housekeeping experience in hospitality or resort environments.
• Previous experience in a supervisory or lead role, preferably within housekeeping operations.
• Experience working in a luxury property, with familiarity with elevated cleanliness and presentation standards.
• Knowledge of economic and accounting principles and practices, analysis and reporting of financial data.
• Experience in timeshare or resort setting.
• Bilingual Japanese communication skills.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.