Billing Clerk

Job Type: Location Type: On-site

 

Who are we:

We are part of the Wonderfield Group which includes the YO!, Taiko, Bento, Zenshi Sushi, and SNOWFOX/SNOWFRUIT brands – we operate more than 1500 kiosks, 60 restaurants, our grab and go sushi is available in over 3,700 locations and we have 50 major retail partners. Our key markets are the USA, Canada, and the UK with additional geographic presence in Europe and Australia. Our JFE Franchising Inc brands are:

• SNOWFOX – the franchisor of over 1,000 full-service sushi kiosks in 25 states throughout the continental U.S., Hawaii, and Alaska
• SNOWFRUIT – the franchisor of over 1,000 fresh cut fruit and Vegetable throughout the U.S. – Refreshingly, Crisp and Flavorful!

Our Purpose:

We Believe in Better Food for Everyone, The Japanese Way…

We continue to capitalize on consumer trends, spearheading category growth by bringing our proposition to more people around the world across more channels, in more locations, on more occasions and in more innovative ways. We are committed to purposeful progress and profit for the benefit of our people, our communities and our planet and we have a clear ESG strategy that delivers progress against nine UN sustainability development goals.

Our Values:

Own it

• We are accountable and make no excuses.
• We always look to improve
• We take the initiative and are courageous and confident

Care about it

• We do the right thing, avoiding unnecessary shortcuts
• We act with integrity and respect our communities, people and our planet

Make it Exceptional

• We build relationships and make people smile
• We say thank you
• We’re positive and kind

Win Together

• We’re open minded an inclusive
• We communicate with clarity
• We take time to look out for others and to celebrate the good stuff

Overview of the role:

We are seeking a detailed-oriented and organized Billing Clerk to support the finance team by managing the billing and collection of franchisee fees for multiple franchise locations. This role is mainly responsible for preparing invoices, tracking payments, following up on outstanding balances and assisting franchisees with billing-related inquiries.The ideal candidate is organized, accurate and comfortable communicating with franchise partners regarding payments and account status.

Key Accountabilities:

Billing & Collections

• Prepare and issue invoices based on established schedules, ensuring accuracy and completeness
• Monitor incoming payments and update records in a timely and accurate manner
• Follow up on overdue balances in a professionally and consistently
• Send account statements and payment reminders as needed
• Apply and allocate payments to the appropriate customer accounts

Account Reconciliation

• Reconcile franchisee accounts and investigate any discrepancies
• Maintain accurate billing records and account balances
• Process billing adjustments or credits with proper support and approval

Franchisee Support

• Respond to inquiries related to invoices, balances, and payments in a timely manner
• Provide supporting documents such as invoices and statements upon request
• Liaise with internal teams to resolve billing issues and ensure alignment

Reporting & Administration

• Prepare periodic reports on outstanding balances collections status
• Support month-end finance processes related to billing and receivables
• Maintain organized records and proper documentation for audit and tracking purposes
• Any other duties as may be assigned from time to time

What You’ll Need:

• 1-3 years of billing, collections, accounts receivable or administrative experience
• Diploma or certificate in Accounting, Finance, Business Administration or related field preferred.
• Experience in a franchise / retail or multi-location business is an asset
• Strong attention to detail and accuracy• Good communication and follow-up skills
• Basic accounting knowledge
• Proficiency in Microsoft Excel and accounting systems, QuickBooks / Microsoft dynamic 365 is preferable
• Ability to manage deadlines and multiple accounts

What’s in it for you?

• We’re committed to building inclusive Teams and giving our People the opportunity to grow their careers alongside us
• Employer Paid Health Insurance: Medical, Dental, Vision, and Life Insurance
• Pet Insurance
• 401 (K) Matching
• Hybrid work environment
• Paid Time Off (PTO)
• Paid Sick Time
• Paid Holidays
• Fitness stipend
• Book allowance
• Tuition reimbursement and professional development assistance
• Training/Advancement Opportunities

Wonderfield Houston is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.