Care Specialist

Location Type: On-site

Industry:

Company: Hamilton Madison House

Care Specialist

New York, NY

Full-Time

Hamilton-Madison House’s Caregiver Support Program serves informal/unpaid caregivers of older adults, and their loved ones, throughout New York City 5 Boroughs. The Citywide program focuses on Asian speaking clients such as Chinese, Korean, and Japanese. The Care Specialist conducts telephone intakes and in-person assessments, screen clients for eligibility and assist them in applying for benefits and entitlements, provide information and referral services, and assist MSW staff in developing and implementing client care plans, caregiver training, counseling and support groups.

Responsibilities:

• Maintain client caseload of ongoing and short-term clients
• Conduct telephone intake interviews
• Conduct home visits to assess client needs using standard assessment forms
• Use standard screening tools to assess clients for benefits/entitlements eligibility and assist them in completing and submitting forms, and following up to ensure benefits/entitlements are received
• Maintain case records on database including case notes and documentation of services provided
• Assist in developing and implementing caregiver training workshops to support caregivers in their role and help them maintain their own health and wellbeing
• Promote the organization and caregiver program through outreach, participation in community events, and representing the organization to the community

Minimum Qualifications:

• Bachelor’s Degree in Psychology, Social Work or related field
• Bilingual (English/Chinese)
• Experience in a case management, social service, or similar role
• Excellent communication skills, including telephone skills, and the ability to develop and maintain interpersonal relationships
• Awareness of types of benefits and entitlements and experience completing application forms
• Ability to travel on public transportation and climb stairs to conduct home visits and information sessions
• Basic computer literacy and Microsoft Windows and Microsoft Office
• Ability to work independently as well as on interdisciplinary teams

Compensation: $48,000-$52,000

Hours: Full-time, 35 hours per week, Monday-Friday, 9am-5pm

Hamilton-Madison House is an Equal Opportunity Employer