Casino Host (Bilingual)

Location Type: On-site

 

Job Description

JOB SUMMARY:

Increases gaming revenues and profits by developing designated customer segments through increased visitation and play consolidation. Creates loyalty to Caesars Palace Las Vegas among valued gaming customers by building lasting relationships and effectively utilizing marketing techniques.

Essential Job Functions:

Maintains close ties with targeted guests through personal contact by phone and in person. Greets guests in the casino and participates in social events and special promotions. Anticipating guests’ needs and quickly responds to guests’ requests to arrange transportation and accommodations. Effectively uses telemarketing, mail and other marketing techniques to increase visitation patterns among target customers. Uses sound judgement and makes good decisions in accordance with established guidelines.Handles difficult guests and situations in a calm, professional and prudent manner. Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.

Qualifications:

Physical,Mental and Environmental Demands:

Must be able to continuously maneuver around office. Must be able to move quickly around property. Must be able to bend,crouch, kneel, twist and work at a desk. Responds to visual and aural cues.Must be able to work independently and proven to be self-motivated. Must be able to speak, read, write and understand both English and Japanese languages.Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to respond calmly and make rational decisions when handling guest’s needs. Must be able to tolerate areas containing second hand smoke.

Qualifications:

Must have a minimum of 2 years VIP guest services related experience. Must have proven track record of personally providing excellent customer service. Must possess excellent interpersonal,communication, and problem-solving skills. Must be willing to work any shift,weekends and holidays if/when necessary. Must be able to speak, read, write and understand both English and Japanese. College degree in Marketing, Hotel or Business preferred but not required. Must be able to get along with co-workers and work as a team. Must present a well-groomed, professional appearance. Must have a good attendance record. (no more than 3 points). Proficiency in Microsoft Office is preferred but not required.