Counseling Manager, Urgent Care

Location Type: Not Specified

 

Job Description

Position Summary:
The CARE (Campus Assessment, Response, and Evaluation) Counseling Manager at the University Counseling Center (UCC) is a mid-level clinical staff position that will provide leadership to clinicians and perform comprehensive mental health and consultation services for Vanderbilt University’s diverse student population with a focus on urgent care and higher acuity services. The CARE Counseling Manager is one of two CARE Counseling Managers reporting to the Associate Director for Clinical Intervention and CARE, and one of four Counseling Managers at the UCC. The position will provide clinical and administrative supervision to the UCC Counselors reporting to them, ensuring Individual Service Plans (ISPs) are met, help new counselors gauge and assess treatment needs particularly for more complex diagnoses, assist in determining if off-campus care or termination is appropriate, and managing team workloads effectively to support student needs in the UCC.

Typical duties include, but are not limited to, providing clinical assessment and individual and group counseling and crisis intervention services to Vanderbilt University undergraduate, graduate, and professional students, the development of treatment plans, conceptualization of clinical presentations that take into account unique aspects of identity, and assisting UCC Counselors in determining appropriate treatment plan recommendations, continuation or termination of client relationship. his position will also perform community outreach, consultation, and liaison activities including some limited evening hours as needed to support satellite and/or outreach services. Specific events and scenarios may also require after hours consultation and/or postvention work. Multicultural awareness and responsiveness are important components of all clinical and community outreach-oriented work.

About the Work Unit:
The University Counseling Center (UCC) supports the mental health needs of Vanderbilt students, encouraging their work toward their academic and personal goals. Our highly skilled and multidisciplinary staff develop evidence-based treatment plans tailored to each individual’s unique background and needs by working together with students, campus partners, and community providers. The UCC also emphasizes prevention and education through collaboration and consultation focused on the development of the skills and self-awareness needed to excel in a challenging educational environment. We offer culturally responsive services in a safe and affirming space and are committed to engaging in an ongoing dialogue that provides our team with opportunities to grow in the context of their own cultural identity development. The UCC is committed to understanding the role of diverse experiences and backgrounds in order to best promote mental health and wellbeing in the lives of individuals and in our community.

About the Student Care Network:
The Student Care Network (SCN) is comprised of the Center for Student Wellbeing, Student Care Coordination, the University Counseling Center, and the Student Health Center. The SCN is a holistic network of services and resources pertaining to health and wellness available to all Vanderbilt University students who have paid the Student Health Fee. As such, staff within the offices comprising the SCN work collaboratively to create integrated processes, referrals, and treatment plans to better serve the entire student.

About Student Affairs at Vanderbilt:
Student Affairs serves a central role in student learning and development at Vanderbilt, advancing the University’s mission of teaching, research, and service. Student Affairs at Vanderbilt cultivates vibrant, inclusive communities that foster a student’s sense of belonging and wellbeing through collaborative partnerships, transformative learning experiences, and an accessible and holistic network of resources. We value connection, belonging, compassion, development, and innovation. Our staff are committed to continued growth in knowledge, awareness, skills, and experience engaging with these priorities in a higher education environment.

Key Functions and Expected Performance:
Provide professional, short-term mental health services to students:

• Provide an integrated assessment of students presenting for counseling to include the influence of bio-psycho-social variables on treatment and to effectively guide subsequent treatment planning.
• Develop appropriate treatment plans to target the needs of the student within a short-term, multidisciplinary, and multimodal system of care and collaborate effectively with other treatment resources for the benefit of students.
• Participate in the planning of effective and innovative intervention and skill development programs for students based on knowledge and awareness of emergent campus mental health trends and needs.
• Develop effective working relationships with the Vanderbilt community, including Student Care Network entities, academic deans, faculty, residential staff, Student Affairs departments, Vanderbilt University Police Department, and other relevant campus partners, to ensure a collaborative support network on campus to respond to student needs and optimize support and safety for Vanderbilt students.
• Provide outreach and educational programming to campus community to support an ethos of care, resilience, wellness, and skill development.
• Maintain appropriate and timely documentation for recordkeeping and communication with other service providers based on ethical and legal standards and requirements to enhance care for students.
  Provide specialized crisis intervention and follow-up services:
• Provide clinical assessments of students in a mental health crisis demonstrating effective diagnostic skills and effective treatment planning for a variety of mental health concerns and conditions, with varying levels of severity.
• Respond to mental health emergencies in a culturally responsive manner to support students in a framework and manner that acknowledges their unique and intersecting personal and cultural identities.
• Identify appropriate interventions for students in crisis, working effectively with the staff of the UCC to access appropriate resources, and engaging campus partners effectively to develop an effective plan for supporting students.
• Confer with counterparts on the UCC’s Clinical Intervention and CARE counseling team to determine if referral due to stabilization is appropriate or more appropriate to be maintained on the CARE team.
• Communicate with campus partners supporting students in crisis and develop intervention strategies to ensure student safety and support.
• Collaborate with the Vanderbilt University Medical Center Emergency Department, Vanderbilt Psychiatric Hospital, the Partial Hospital Program at Vanderbilt University Medical Center, and other community providers, as appropriate, to ensure positive student outcomes, a smooth transition to outside care, and/or a seamless discharge/transition back to campus for students.

Provide Administrative and Clinical Supervision for UC Counselors:

• Serve as part of the CARE team leadership to help develop policies and protocols for the team’s work, review treatment and case notes to ensure consistent and professional practice, and build an atmosphere of trust and professionalism amongst team members.
• Provide clinical supervision to UC Counselors to support clinical work and compliance with ethical/legal standards for documentation, practice and developing treatment plans.
• Guide UCC Counselors in determining appropriate treatment plan recommendations, continuation or termination of client relationship.
• Consult on cases involving alcohol or other drug dependency, disordered eating, and other complex cases typical in the college environment.
• Track performance and compliance with Individual Service Plans and quality of clinical work as determined by Associate Director of Clinical Intervention and CARE.
• Provide clear performance expectations, effective and on-going feedback, regular and annual evaluations to ensure staff understand expectations and are successful in fulfilling their job functions.
• Assist in staff professional growth by offering professional development opportunities that will enhance counselors as clinicians and team-oriented colleagues.
• Ensure staff are adhering to department, division, and university policies and procedures.

Perform other administrative functions:

• Serve on divisional committees and working groups to enrich the experience and resources available to staff across the division.
• Participate in division-wide events (Move-In Day, Rites of Spring, Diverse ‘Dores Day, MLK Day, etc.), as needed, to support colleagues and ensure these events run smoothly.
• Learn and comply with financial policies and procedures related to travel, procurement, and expense reporting in order to be a good steward of university funds.
• Engage in professional development, including presentations at pertinent conferences and workshops, to expand upon and bring back skills and knowledge to the greater UCC team.
• Perform other duties necessary to enhance the student experience and/or facilitate the success of the University, division, or department.

Supervisory Relationships:
This position provides administrative and clinical supervision for up to 3 Urgent Care Counselors who may be licensed or unlicensed. The position reports administratively and functionally to the UCC Associate Director of Clinical Intervention & CARE.

Education and Certifications:

• A Master’s degree from an accredited institution of higher education in psychology, counseling, social work or other mental health-related field is necessary.
• Eligibility for licensure (LPC, LCSW, LMFT, Psychologist) in Tennessee within one year of employment is required.
• Licensed Psychologist in the state of Tennessee or immediate eligibility for Psychologist licensure in Tennessee is strongly preferred.
• Active clinical supervision certification is required.
• Certification in at least one trauma treatment (EMDR, Brain Spotting, Hakomi, etc.) is required.
• Specialty training in suicide ideation, homicide ideation, psychosis, eating disorder, AOD, trauma, or other needs is required.

Experience and Skills:

• 6+ years of clinical experience is required.
• 3+ years working with high acuity patients is required.
• Experienced in crisis care evaluation and intervention is required.
• Training in trauma informed practices is required.
• Ability to function in an acute care model for assessment and management of clinical emergencies is required.
• Experience with young adult population is required.
• Experience working in a higher education setting is preferred.
• Effective interpersonal skills to form and maintain meaningful relationships with students, colleagues, and all stakeholders is required.
• Demonstrated skill in written and oral communication, including public speaking and group meeting facilitation is required.
• Demonstrated team orientation in style and philosophy is required.
• Leadership skills and abilities such as ability to effectively manage with various communication styles, experiences, and backgrounds in mind; delegate; collaborate; manage time; multitask and pivot quickly; work through ambiguity; and adjust as needed through systems changes is necessary.
• Specific knowledge, experience, and skills in providing services to a diverse student population including APIDA, international, Latinx, African-American, LGBTQI, military, first-generation, low-income, and/or rural is preferred.
• Evident language fluency in Mandarin, Cantonese, Korean, Japanese, Hindi, Bengali or other Asian languages is preferred.

About Us

At Vanderbilt University , our work – regardless of title or role – is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville, Tennessee, on a 330+ acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of “America’s Best Large Employers” as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that strives to create, foster and sustain opportunities as an employer of choice.

We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have a story. We want to hear it. We encourage you to apply today so that you might become a part of our story.

Vanderbilt University is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.