Household Goods Customer Service Coordinator

Job Type: Location Type: On-site

 

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Salary Pay Range:

Min $16.35 Hourly

Max $24.54 Hourly

This salary range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Responsibilities

Purpose:

Lead and coordinate activities on a daily basis. Leads staff (Driver, HHG Helper etc.) on

the appropriate Household Goods moving team.

Essential Duties:

• Lead and coordinate with a moving team preparation and movement of customer household goods
• Customer relations
• General Business support including Japanese/English translation

Technical:

• Maintain a good working relationship with customers on a regular basis , via phone/email.
• Establish and maintain a professional working relationship with drivers
• General business support function as assigned
• Drive company vehicle (non-CDL truck, van, passenger car) safely
• Make sure all documentation relating to the shipment has been properly filled out.
• Translate Japanese/English
• Working with the moving team as indicated above

Behavioral Descriptors

• Good teamwork skills and inclination
• Ability to clearly communicate directions to multi lingual staff
• Strong basic social skills for customer interface
• Bilingual Japanese

Qualifications

• Strong teamwork skills and inclination
• Good communications skill – listening, providing and receiving feedback
• Process improvement
• Patience – ability to deal with complex processes that may involve multiple levels of approval
• High school diploma or equivalency certificate or significant or relevant or appropriate working experience. Some college desirable.
• Strong quantitative and analytical skills
• Strong computer and analytical skills – PowerPoint, Word, and Excel

Organization Relationships:

Will work with all levels in the organization as well as Customers.

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.