Inside Sales Assistant

Industry: Sales

Company: Mutual Trading Company

Who we are:

Established in 1926, Mutual Trading Co., Inc. was originally a small co-op organization for centralized purchasing of basic import foods to service the needs of the early Japanese immigrant society in Southern California. We’ve grown nearly 100 years old now, and command a premiere position among Japanese foodservice suppliers, as well as fill a key role as “Culinary Ambassador” promoting Japanese foods worldwide. Currently, we import, manufacture, and distribute over 7,000 Japanese foods, beverages, restaurant equipment and supplies.

Benefits

All paid Health, Dental, and Vision Insurance for employees and their dependents

Life Insurance and 401k Plan with company match.

Location: Los Angeles, California

Hours: M-F: 8AM – 5PM

Essential Job Functions
• Inputs, updates, and maintains sales orders, invoices, customer records and bill-back data within the Company database
• Maintains high levels of customer satisfaction by providing excellent service and building rapport
• Answers customer questions about product features, product benefits, and procedures
• Supports Division trade shows event production and execution
• Reports any inventory or service issues to appropriate account manager immediately
• Collaborates with the sales staff to monitor active purchase orders and ensure that orders are completed on time
• Assists salespersons with collection of payment in a timely manner
• Updates and prepare all monthly sales materials/reports as defined by the Division
• Scribes department meetings and distribute meeting minutes to the team
• Attends Company events and functions outside of normal working hours
• Attends semiannual inventory count on designated day, possibly on a weekend
• Other duties as assigned
• Obligation to answer to all management as requested

Physical Requirements
• Able to sit in an office for a majority of the day
• Able to type and use a computer for extended periods of time
• Able to reach, bend, kneel, and lift up to 25 pounds occasionally
• Working Conditions

o Noise Level: Normal to loud

o Indoors

Other Requirements
• Business level English required, Native level English preferred
• Business level Japanese and Chinese required, Native level preferred
• Maintains a positive attitude
• Able to work independently and as a team
• Able to adapt to frequent changes in assignments and workload
• Passes the Sake Adviser course within 1 year of employment
• High school diploma or equivalent required; Bachelor’s degree and above preferred
• Minimum 1 year of food or liquor sales required
• 2+ years of customer service or sales experience preferred

Knowledge and Skills
• Clerical/Administrative Support
• Knowledge of ERP systems, especially AS400, highly preferred
• Demonstrates basic Microsoft Office proficiency
• Demonstrates strong organizational skills and attention to detail
• Possesses basic mathematical knowledge such as markups, discounts, counting inventory, weight and measurement conversions, combining, etc.
• Has strong communications and interpersonal skills
• Has strong customer service and problem-solving skills
• Knowledge of Japanese foods and liquors preferred

Disclaimers

This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Individuals may be required to perform any other job-related duties as instructed or requested by the department manager or other management as needed, subject to reasonable accommodation and business needs. The information contained herein is subject to change in the Company’s sole discretion, and no part of this document is to be construed as an express or implied contract of employment, nor does it alter the “at-will” employment status with the Company. Requirements are subject to accommodations with ADA, FEHA, and all other applicable federal and state laws. Please report any changes of essential job functions to the Human Resources Department.

Mutual Trading Company, Inc. is an Equal Opportunity Employer.