IT Infrastructure Project Leader (Japanese Bilingual)

• Job Details
• Job Title: IT Infrastructure Project Leader (Japanese Bilingual)
• Client: Japanese IT Company
• Working Location: New York NY
• Working style: Hybrid (2 days in-office required)
• Employment Type: Full-time/ Exempt
• Salary: 70-100K / per year
• Benefit: Full benefit(Health Insurance, 401 Match)
• Visa Support: N/A
• Working Hours: 9:00 AM – 5:30 PM (1-hour lunch)
• Language: English (Fluent), Japanese (Conversational Level)

• Key Responsibilities:
• Deliver a high level of direct IT infrastructure customer support while assisting project execution under the guidance of a Project Manager
• Promote excellent customer service, ensure effective response times, and provide expert insights into support issues
• Enforce quality of service guidelines and maintain overall customer satisfaction
• Travel to data centers or client sites for on-site technical work
• Support infrastructure projects in collaboration with Project Managers and external vendors
• Troubleshoot infrastructure issues with distributors and manufacturers
• Analyze incident trends and propose preventive solutions and process improvements
• Investigate suspected security events and vulnerabilities in coordination with PSOC and CSIRT teams

• The right candidate will possess:
• Strong analytical mindset and sound judgment
• Continuous focus on quality, efficiency, and service improvement
• Strong organizational skills and commitment to high-quality work
• Ability to handle difficult interpersonal situations related to support issues
• Ability to execute under management direction while collaborating with internal teams and users
• Excellent written and verbal communication skills in English

• Required Qualifications & Skills:
• Design and implementation experience in:
– Cloud Solutions (AWS, Microsoft 365)
– Virtualization (vSphere, Hyper-V)
– Virtual Desktop
– Windows Server (Active Directory, Entra ID, Intune, Exchange)
– Unix Server (Redhat, SMTP server)
– Authentication Infrastructure (SSO, Entra ID, Okta)
• Strong operation and troubleshooting skills in:
– Monitoring tools (AWS CloudWatch, SolarWinds)
– Active Directory, GPO
– Authentication and Access Privilege
– Security tools (SES, Defender, Cybereason, Deep Security)
• Experience working with stakeholders on support-related issues
• Basic Japanese language skills (required for communication with Tokyo HQ)

• Certifications (Preferred):
• AWS
• Microsoft 365
• Security certifications
• ITIL
• PMP