Operations Assistant

Job Type: Location Type: Remote: open to residents of any country

 

Who we are:

Established in 1926, Mutual Trading Co., Inc. was originally a small co-op organization for centralized purchasing of basic import foods to service the needs of the early Japanese immigrant society in Southern California. We’ve grown nearly 100 years old now, and command a premiere position among Japanese foodservice suppliers, as well as fill a key role as “Culinary Ambassador” promoting Japanese foods worldwide. Currently, we import, manufacture, and distribute over 8,000 Japanese foods, beverages, restaurant equipment and supplies.

Benefits:

All paid Health, Dental, and Vision Insurance for employees and their dependents

Life Insurance and 401k Plan with company match

Paid vacation, sick leave, and holidays

Location: Des Moines, WA

Hours: M-F: 8AM – 5PM, 1hour lunch. OT may apply.

Essential Job Functions
• Greet and direct visitors at the front desk.
• Attend to will call customers by answering questions, collecting payment, and generating receipts.
• Answer, screen, and forward incoming calls to appropriate persons.
• Operate office machines such as copiers, scanners, PCs, phones, and voice mail system to perform clerical duties.
• Update and maintain business insurance, contracts, registration, and general business license.
• Order office supplies as requested by department managers.
• Assist with filing records, typing reports/forms, and preparing memos or letters for management.
• Support other departments such as Sales, Purchasing, Accounting and Warehouse as needed. Responsibilities include, but not limited to:

– Input, update, and maintain orders, invoices, and bill-back data within the Company database, update and maintain customer records in the Company database.

– Set up stock numbers.

– Research the company’s products to gain in-depth knowledge.

– Ensure adequate volume of products and create purchase orders based on sales volume and

inventory.

– Calculate costs and product pricing to determine profit margin.

– Process receipts and invoices in timely manner for payment.

– Assist with customer orders, inquiries, and returns.
• Manage calendars and appointment scheduling.
• Prepare and maintain accounting documents and records accurately.
• Perform basic bookkeeping, accounts receivable (A/R), accounts payable (A/P), and daily journal entries for accounting purposes.
• Review billing statements, invoices, credit memos, price adjustments, orders and similar documents for accuracy; alerts management of any discrepancies.
• Attend Company events and functions outside of normal working hours.
• Other duties as required from managers.
• Obligation to answer to all management as requested.

Physical Requirements
• Able to sit and work for extended periods of time.
• Ability to type and use the computer for extended periods of time.
• Ability to talk, hear, stand, sit, walk, reach, bend, kneel, and lift and/or move up to 20 pounds.
• Working Conditions

o Noise Level: Normal

o Indoors

Other Requirements
• Business level English required – read/write/speak/listen.
• Basic level Japanese preferred – read/write/speak/listen.
• 1-3 years of experience in office administration preferred.
• Maintain a positive attitude.
• Ability to work independently and efficiently as a team.
• Ability to adapt to frequent changes in assignments and workload.
• High school diploma required. Bachelor’s Degree in Administration or other related field preferred.

Knowledge and Skills
• Process Intermediate mathematical knowledge – profit margin calculations, markups, discounts, combining/converting measurements, counting inventory, currency, etc.
• Basic Microsoft Office proficiency (Word, Outlook, Excel, PPT, etc.).
• Knowledge of Microsoft Business Central, SAP or other ERP systems.
• Strong communication, interpersonal and problem-solving skills.
• Exceptional organization and time management skills.
• Excellent customer service skills.
• Knowledge of Japanese foods and sakes preferred.

Disclaimers

This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Individuals may be required to perform any other job-related duties as instructed or requested by the department manager or other management as needed, subject to reasonable accommodation and business needs. The information contained herein is subject to change in the Company’s sole discretion, and no part of this document is to be construed as an express or implied contract of employment, nor does it alter the “at-will” employment status with the Company. Requirements are subject to accommodations with ADA, FEHA, and all other applicable federal and state laws. Please report any changes of essential job functions to the Human Resources Department.

Mutual Trading Co., Inc. is an Equal Opportunity Employer.