SENIOR CLAIMS REPRESENTATIVE 1770

Job Type: Location Type: On-site

 

Salary: $103,042.00 – $136,617.00 Annually
Location : CITY OF LOS ANGELES, CA
Job Type: FULL-TIME
Job Number: 1770 OP 2025/11/07 R
Department: DWP – Joint
Opening Date: 11/07/2025
Closing Date: 11/20/2025 11:59 PM Pacific

DUTIES

ANNUAL SALARY
$103,042 to $128,015 and $109,954 to $136,617
NOTES:

1. Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions.
2. Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.
3. For information regarding reciprocity between the City of Los Angeles departments and LADWP, go to: http://per.lacity.org/Reciprocity_CityDepts_and_DWP.pdf

DUTIES

A Senior Claims Representative performs investigations and prepares or analyzes reports of accidents, injuries and property damage which result in claims by or against the Department of Water and Power.
NOTE:
Senior Claims Representatives may be asked to be on-call to work evenings and weekends.

REQUIREMENT(S)/MINIMUM QUALIFICATION(S)
Three years of full-time paid experience in the investigation or adjustment of personal injury or property damage claims.
PROCESS NOTES

1. Applicants who lack six months or less of the required experience at the time of filing may file for this examination. However, they cannot be appointed until the full experience requirement is met.
2. As a condition of employment, a valid Class C driver’s license issued by the California Department of Motor Vehicles (DMV) is required. Applicants will be disqualified and candidates will not be eligible for hire if their DMV record within the last 36 months reflects three or more moving violations and/or at-fault accidents, or a conviction of a major moving violation such as DUI or DWI in any state or jurisdiction. Notice of disqualification or ineligibility for hire may be issued by the City of Los Angeles at any time before a final job offer is extended.
3. For Internal Use Only: Licensing verification will occur at time of appointment.
4. Upon appointment, Senior Claims Representatives may be required to furnish their own automobiles, properly insured for use in City service. Mileage will be paid according to established rates.

SELECTIVE CERTIFICATION
In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require special skills and/or training in one or more of the following areas. Only persons possessing the following at the time of filing may be considered for appointment to fill such positions:
The ability to speak or write a language other than English.
NOTE:
Applicants that desire to be considered for this Selective Certification must specify the language other than English in the appropriate box on the application. Applications who fail to provide the information at the time of filing will not be considered further in selective certification.

WHERE TO APPLY & APPLICATION DEADLINE
Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the “Apply” icon. On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity.
NOTE:
Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter.

Applications must be received by THURSDAY, NOVEMBER 20, 2025

In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the selection process in the following order: 1) Los Angeles City promotional applicants who meet the minimum requirement. You must have received a regular appointment to a City position or be on a reserve list to apply for this examination as a promotional candidate; 2) Applicants currently employed by the City of Los Angeles on a part-time or exempt basis who meet the minimum requirement; 3) Remaining applicants who meet the minimum requirement in sufficient numbers to meet hiring needs based on a random sampling of those qualified candidates. Applications submitted during the filing period may be kept on file in the event that additional applicants need to be tested to meet hiring needs.
SELECTION PROCESS

Examination Weight:
Training and Experience Questionnaire: 100%
The examination will consist entirely of an evaluation of training and experience, wherein candidates will be evaluated on their knowledge, experience, professional background, and personal qualifications, and abilities. Emphasis will be placed on the following: Judgment and Decision Making; Analytical Ability; Attention to Detail; Self-Management; Responsiveness and Follow-Up; Written Communication; Fact Finding, including knowledge of standard investigative claims techniques and procedures for identifying and obtaining evidence and information, identifying a timeline of events, and requesting relevant documents; interviewing techniques and strategies, by phone or in-person; and other necessary knowledge, skills, and abilities.
Additional job analysis information can be obtained by going to https://per.lacity.org/jobs/job-analyses.cfm and clicking on Competencies under Senior Claims Representative.
The Training and Experience Questionnaire will be administered online. Candidates invited to participate in the examination will receive an e-mail from the City of Los Angeles outlining the specific steps needed to complete the on-line Training and Experience Questionnaire. Candidates that do not complete the on-line Training and Experience Questionnaire as required will not be considered further in this examination. It is anticipated that the on-line Training and Experience Questionnaire will be administered during the period of MONDAY, JANUARY 5, 2026 and MONDAY, JANUARY 12, 2026.
Training and Experience Questionnaires for all candidates who meet the requirement will be submitted to an expert review panel for evaluation. The expert review panel will assign a numeric score to each candidate based on an assessment of each candidate’s qualifications as described on the candidate’s Training and Experience Questionnaire. Unsolicited supplemental information will not be submitted to the expert review panel.
NOTES:

1. This examination is based on a validation study.
2. As a covered entity under the Fair Employment and Housing Act and Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and upon request, will provide reasonable accommodations to ensure equal access to its programs, services, and activities. To request a disability accommodation, please complete the Disability Accommodation Form within 14 calendar days of the submittal of the City application. The Disability Accommodation Form can be obtained at http://per.lacity.org/exams/verify_disability.pdf.
3. Applications are accepted subject to review to ensure that the minimum qualification is met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualification stated on this bulletin.
4. A final average score of 70% is required to be placed on the eligible list.
5. In conjunction with Civil Service Rules, applicants who have received a regular appointment to a City position or are on a reserve list will be considered Promotional candidates while all other applicants will be considered Open candidates.
6. The promotional list will ordinarily be used ahead of the open competitive list. However, if open competitive candidates receive a higher score, without military credits, than the highest available promotional candidate, after adding seniority credit at the rate of 0.25 of a point for each year of continuous classified City service, the Civil Service Commission, upon request of the appointing authority, may approve certification of such open competitive candidates ahead of the promotional candidates.
7. In accordance with Civil Service Rule, Sec. 4.24, review periods may be combined. Candidates in the examination process may file protests as provided in Sec. 4.20, 4.22, and 4.23 as applicable and within the required time frame; however, the Personnel Department may respond to and resolve protests prior to the establishment of the eligible list.

Notice:

If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers.
THIS EXAMINATION IS TO BE GIVEN BOTH ON AN

INTERDEPARTMENTAL PROMOTIONAL AND OPEN COMPETITIVE BASIS
The City of Los Angeles does not discriminate on the basis of race, religion, national origin, sex, age, marital status, sexual orientation, gender identity, gender expression, disability, creed, color, ancestry, medical condition (cancer), or Acquired Immune Deficiency Syndrome.
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

For additional information and FAQs regarding the City’s hiring process, please go to: https://per.lacity.org/faqs/employment-testing-process.html
There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees:
01

I UNDERSTAND that I am required to describe, IN DETAIL, my appropriate qualifying experience in the Work Experience Section of my application.

I UNDERSTAND that, if qualifying with my City experience, that I MUST indicate my appropriate job classification in my work history and NOT ANY WORKING TITLE that I believe is designated to me.

I UNDERSTAND that if I attach a resume and/or cover letter IN LIEU of completing the Work Experience Section, my application is INCOMPLETE and WILL NOT be considered for this examination, and my application WILL NOT be further processed.

In addition to including my qualifying experience, I UNDERSTAND that I should list ALL jobs, regardless of duration, including part-time jobs, military service and any periods of unemployment during my entire work history.

• I have read these statements to their entirety and understand them completely and to their fullest.

02

To be PROPERLY AND PROMPTLY notified of the status of my application, I UNDERSTAND that I MUST provide on my City application, the following information:

-Working E-mail address
-Telephone Number
-Official social security number

I UNDERSTAND that I MUST provide a working email address on my application where I will receive notifications regarding the status of my application and the selection process.

I UNDERSTAND that important information regarding the status of my application and the selection process will only be sent via E-MAIL to the email address I provided.

I UNDERSTAND that it is MY RESPONSIBILITY to ensure that the email address I provided is a working email and that I will check my email regularly to ensure I receive any communication as it relates to the examination promptly.

I UNDERSTAND that the City of Los Angeles Personnel Department is NOT RESPONSIBLE for any lost or redirected emails and that it is MY RESPONSIBILITY to add info@governmentjobs.com to my email contact list to avoid email notifications related to this examination from being classified as “spam” or “junk” mail.

• I have read these statements to their fullest and will provide a working e-mail address on my application in order to receive status of my application regarding this examination.

03

I am currently:

• A City of Los Angeles employee having received a regular appointment.
• An exempt or emergency City of Los Angeles employee, but have civil service status.
• An exempt or emergency City of Los Angeles employee, without receiving civil service status.
• A City of Los Angeles employee in a temporary training position.
• A City of Los Angeles employee on a part-time basis.
• On a regular reserve list for the City of Los Angeles.
• Not employed with the City of Los Angeles.

04

I have the following amount of full-time paid experience in the investigation or adjustment of personal injury or property damage claims:

• Between 1 month and 29 months
• Between 30 months and 35 months
• 36 months or more
• NONE OF THE ABOVE

05

For the experience that you are claiming in the previous question, please list your qualifying job title(s) and employer(s).

Example: Claims Adjustor – ABC Company
06

For the job title(s) that you listed in the previous question, please describe in detail your experience in the investigation or adjustment of personal injury or property damage claims.
07

SELECTIVE CERTIFICATION

In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require special skills and/or training in one or more of the following areas. Only persons possessing the following at the time of filing may be considered for appointment to fill such positions: The ability to speak or write a language other than English.

I have the ability to speak or write a language other than English.

• Yes
• No

08

SELECTIVE CERTIFICATION (SPEAK)

Select the language(s) that you have the ability to speak other than English. (Select all that apply)

• Armenian
• Cantonese
• Farsi
• Japanese
• Korean
• Mandarin
• Russian
• Spanish
• Vietnamese
• Other language not listed above

09

SELECTIVE CERTIFICATION (SPEAK)

If you selected “Other language not listed above,” indicate in the text box below, the language(s) other than English that you have the ability to speak.
10

SELECTIVE CERTIFICATION (WRITE)

Select the language(s) that you have the ability to write other than English. (Select all that apply)

• Armenian
• Cantonese
• Farsi
• Japanese
• Korean
• Mandarin
• Russian
• Spanish
• Vietnamese
• Other language not listed above

11

SELECTIVE CERTIFICATION (WRITE)

If you selected “Other language not listed above,” indicate in the text box below, the language(s) other than English that you have the ability to write.
12

IMPORTANT NOTE:I have read the above questions carefully and answered each one accurately. I understand that if I do not provide correct information that my application will be disqualified and will not be considered further for this examination.

I understand that if I submit more than one application, my newest application will be considered and all others will be considered duplicates and will not be reviewed.

You should include in the work experience section of your application any jobs you wish to be considered as you will be unable to add or change your information after submission.

• Yes, I have read the above statements carefully and understand them to their fullest.

Required Question