Service Advisor

Location Type: On-site

 

Benefits:

• Health insurance
• Paid time off
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary

About Us:

Dave’s Auto Center is a fast-growing, family-owned automotive and engine shop based in Utah. With over 35 years in business, we specialize in full-service automotive repair, diesel and gas engine building, performance upgrades, and custom engine manufacturing.

We pride ourselves on craftsmanship, transparency, and real-world expertise-backed by a strong social media presence reaching millions of customers nationwide. Our mission is simple: do the job right, treat customers fairly, and build long-term trust.

Position Overview:

We’re looking for a motivated, organized, and customer-focused Service Advisor to join our team full-time. This position serves as the primary point of contact between our customers and technicians, helping guide customers through the repair process while ensuring an exceptional customer experience.

The ideal candidate is an experienced advisor, excellent communicator, thrives in a fast-paced environment, and has a passion for automotive service and helping people.

Key Responsibilities:
• Greet customers and provide a professional, welcoming experience
• Answer incoming phone calls, emails, and customer inquiries
• Schedule appointments and manage workflow efficiently
• Write repair orders and accurately document customer concerns. Experience in Tekmetric is ideal, but not necessary
• Communicate with technicians to understand vehicle diagnoses and repair recommendations
• Present estimates and repair options to customers clearly and professionally
• Maintain regular communication with customers throughout the repair process
• Coordinate vehicle pick-up, delivery, and payment processing
• Part ordering knowledge and management
• Ensure repair orders are accurate, complete, and properly closed out
• Help maintain high customer satisfaction and positive online reviews
• Work closely with management and the service team to maximize efficiency and customer experience

What We’re Looking For:
• Strong communication and customer service skills
• Automotive service experience
• At least intermediate automotive and diesel knowledge
• Ability to explain technical information in a way customers can understand
• Strong organizational skills and attention to detail
• Comfortable using computers, shop management software, and digital communication tools
• Ability to multitask and perform well in a fast-paced environment
• Positive attitude, strong work ethic, and team-oriented mindset
• Sales-oriented approach focused on educating and helping customers

Why Join Us:
• Join a growing automotive company with a strong national brand presence
• Competitive pay with performance-based earning opportunities
• Work alongside experienced technicians and industry professionals
• Fast-paced, team-oriented environment with opportunities for advancement
• Be part of a company built on integrity, craftsmanship, and customer trust
• Opportunity to grow with one of the fastest-growing automotive and engine brands in the region

Compensation: $65,000.00 – $100,000.00 per year

ABOUT DAVE’S AUTO CENTER

Dave’s Auto Center is a full-service automotive shop that has been family owned and operated since 1990. Our service technicians are some of the best in the industry, with extensive experience and industry certifications. We have a full compliment of state-of-the-art equipment from frame racks to high-tech CNC tooling machines that enable us to fix your vehicle to better than new condition. Dave’s Auto Center is the best equipped and most highly trained auto shop in Utah.

MEET DAVE

At only fifteen years of age, Dave started fixing cars in southern Florida for a taxi cab and limo company in 1975. Besides throwing a paper route, its the only job he has ever done. He worked for many different dealerships, mostly European and Japanese imports, before opening his first shop in 1990. He started in an unheated storage shed and the business has grown into a state of the art facility with a 25 bay repair shop and full auto machine shop in Centerville.

Dave is an ASE master mechanic with over 35 years experience fixing cars and helping people. He holds a master machinist certificate and is a long standing member of ASA and AAA.

Growing up in Florida gave Dave a love of the ocean that has never waned. He loves to tournament fish and has done it all his life. The palm trees in front of the shop are his way of bringing a little bit of Florida to Utah.

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