SSD Store Support Associate

Location Type: On-site

 

Description

Join Our Team!

Location: Tokyo Central – PCH Torrance
Type: Part-Time Positions Available
Department: Housekeeping and Janitorial – Maintenance Department

Tokyo Central on PCH Torrance is a brand new, recently opened Japanese specialty market offering a wide selection of high-quality Japanese groceries, household items, and fresh foods. We pride ourselves on delivering a unique shopping experience that reflects our company philosophy:

“The Customer Matters Most.”

We are seeking a dedicated and driven team member to join our store. At Tokyo Central, we value teamwork, integrity, and a strong commitment to exceptional customer service. The ideal candidate will thrive in a collaborative environment, demonstrate honesty and accountability in all interactions, and consistently go above and beyond to meet the needs of our customers. If you’re passionate about making a positive impact and working with a team that supports one another, we’d love to hear from you.

We are currently hiring enthusiastic Team Members who are:

* Customer-focused with a positive, friendly attitude

* Excited to grow with a new and dynamic team

* Reliable and team-oriented

* Able to adapt and be flexible with tasks as needed

* Committed to doing their best every day

* Passionate about Japanese food and culture (a plus, but not required!)

If you’re ready to be part of something special and help us bring Japanese hospitality and excellence to Torrance, we want to hear from you!

KEY RESPONSIBILITIES
(responsibilities include, but are not limited to)
• Responsible for cleaning and the overall appearance of the store
• Maintains cleanliness of sales floor, work areas, and storage area
• Ensures a safe and secure work environment
• Cleans and sanitizes restrooms/bathrooms using established practices and procedures
• Clean, dust, and wipe display fixtures and furniture; sweep, mop, and vacuum floors; empty/clean wastebaskets and trash containers
• Replace burnt out light bulbs
• Refill restroom dispensers
• Assist with the setup of facilities for meetings, classrooms, conferences, events, etc.
• Strip, clean, buff and apply floor sealer and floor finish to hard surface floors, vacuum carpets
• Use and maintain assigned power equipment and hand tools; buffers, auto scrubbers, extractors, high pressure washers, high speed buffers and vacuums, brooms, mops, and squeegees for cleaning and general maintenance of floors, walls, carpets, furniture, etc.
• Wash walls and equipment; use ladders when required in work assignments
• Must clean and sanitize work areas
• Follow instructions regarding the use of chemicals and supplies. Use as directed
• Move furniture, equipment, supplies and tools on an incidental basis
• Wash accessible interior and exterior windows. Clean blinds. Launder cleaning rags and dust mops
• Works various shifts, days or nights as assigned by Store/Department Manager in accordance with the Company’s business needs
• Notifies immediate supervisor of out-of-stock cleaning products

CUSTOMER SERVICE
• Provides premier customer service, including greeting and responding to questions to all customers and staff
• Responds quickly and in a friendly manner to customer inquiries and complaints
• Reports all irregular issues and problems to the Store/Department Manager for solutions
• Ensures a safe and clean work environment
• Maintains good communication with store management, department manager, and associates

SAFETY, LOSS PREVENTION AND PROCEDURAL COMPLIANCE
• Follows Company guidelines for managing confidential information
• Follows safety practices such as: washing hands, wearing a hair net, wearing a clean uniform per shift
• Ensures satisfactory maintenance, appearance and condition of assigned facilities to comply with security, safety and environmental codes and ordinances
• Complies with all OSHA requirements

WORKING CONDITIONS

A Support Services Associate may be exposed to various temperature changes and work environments. Ability to sit and/or stand for long period. Work includes eye-hand coordination, repetitive arm and hand movements, along with frequent interaction with customers and other associates. Noise level is moderate to loud.

Requirements

REQUIREMENTS
• Able to deliver friendly, courteous, prompt customer service
• Able to read, write, and do simple math problems
• Able to interpret, understand and follow instructions
• Ability to effectively communicate and respond to questions from the general public and management
• Ability to interact with all levels of management
• Must be able to, or have the ability to learn to, operate pallet jack, scissor lift, baler, compactor and scrub machine
• Possess a food handling license or the ability to acquire one

QUALIFICATIONS
• High School Diploma or GED equivalent preferred
• Must be 18 or older to use sharp knives, use ladders, scaffolds or their substitutes, substitutes above 6 feet in height, and to operate or assist in operating power-driven machinery or equipment.
• Must be able to use job related equipment such as a stepping ladder, mop, and push carts
• No experience required, but a minimum of 1-2 years of work experience in a similar work environment is preferred
• Previous experience as a Housekeeper, Janitor, or Custodian is preferred
• Must be able to lift up to 25 pounds without aid

Marukai dba Tokyo Central is an Equal Opportunity Employer and participates in E Verify.

All Candidates must be able to work evening shifts, weekdays, weekends, and holidays.