OPERATIONS MANAGER

⭐️Work with us⭐️:

We are a fast growing company

Job Type: Location Type: Remote: open to all US residents

We are looking for someone who would like to manage our Visa Application Centre of with overall responsibility of the unit’s efficiency & productivity whilst ensuring compliance to all processes as per Critical Service Levels and Reporting requirements from the Embassy/Consulate.

Areas of responsibility and brief description

·       Undertake overall responsibility of the business unit for the Visa Application Center in IL

·       Direct responsibility for the VAC’s profitability and achieve targets (EBIT) set by the Zone/Region, including development and roll out of new services and concepts.

·       Develop and maintain business relationships with all Consulate officials

·       Ensure compliance to all existing processes and meet the defined Critical Service Levels (CSLs). Ensures that the Teams are mentored & work towards adherence of all SOPs/ processes from an Operational and ISO perspective.

·       Manage unit and staff efficiency & productivity. Ensures that the Teams are aligned & contribute towards achievement of EBIT targets and cost savings initiatives.

·       Responsible for implementation of process enhancements to improve quality & efficiency of the Unit. Facilitates & encourages team to share “Spark Ideas”, and, encourages sharing of Best Practices.

·       Lead new process roll-out as requested

·       Control & maintain Unit’s expense budgets and allocated resources.

·       Ensure conduct of Product & Process Training to all staff on a regular basis through coaching and development. Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring (including internal and external audits)

·       Manage Security (Physical & Data) at the VAC and to ensure effective controls are in place to pre-empt any physical / data security breach incidents.

·       Work closely with the Value Added Services team in order to create new channels of Revenue.

·       Liaison with support functions (Administration, HR, Finance, IT, etc.) for ongoing issues, IT developments, projects, etc.

·       Manpower forecasting specially to meet peak season hiring requirements, as well as conducting of interviews, as needed, in conjunction with HR.

·       VAC manager should also foresee the health and safety of the employees in terms of seasonal work pressure and overtime.

REQUIREMENTS

Education: Minimum: Bachelor’s degree from accredited university
Additional: Post-Graduate or global equivalent
Experience:

·       Minimum 2 years of experience in operations, with experience in VISA / Passport

·       Prior experience of managing a mid-sized team

·       Experience in managing processes, as well as leading on projects, a plus.

Knowledge & Key Skills:

·       Proficiency in MS office, especially Excel

·       Adaptability and presence of mind to handle complaints and escalations

·       Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

·       Professional level of both written and spoken communication for interactions with VAC staff

Job Type: Full-time

Salary: $75,000.00 per year

Benefits:

·       401(k)

·       401(k) matching

·       Dental insurance

·       Health insurance

·       Paid time off

·       Vision insurance

 

Schedule:

 

·       8 hour shift

·       Day shift

·       Monday to Friday

 

 

Experience:

 

·       Microsoft Office: 1 year (Preferred)

·       Analysis skills: 1 year (Preferred)

 

Benefits:

Medical

Vision

Dental

401k