Store Manager (Optician) *Opportunity to work at a rapidly expanding company!

• Job Details:
• Job Title: Store Manager / Optician
• Client: Japanese Retail Company
• Working Location: Santa Clara, CA
• Working style: On-site
• Employment Type: Full-time / Exempt
• Salary: DOE (approximately $71-85K per yr)

• Position Overview:
The client is seeking enthusiastic and motivated individuals to become core members of our store located in a shopping mall in Santa Clara.

About the Company:
The client is a Japan-based eyewear retailer founded in 2001. Since its establishment, the company has grown rapidly to become a leading brand in the Japanese eyewear industry, now holding over 20% of the domestic market share. Over the past two decades, the client has expanded internationally, opening more than 800 stores across Japan, China, Taiwan, Hong Kong, and the Philippines.

• What will you do:
The Store Manager supervises and coordinates operations, including accounting and finance, sales activities and goals, supervision of employees, customer service, inventory control, and other administrative and management functions consistent with the company’s policies and objectives. In addition, the Store Manager provides support to the District Manager and ensures that the store embodies the company’s standards for customer service excellence for all customers.

• Manage and monitor day-to-day store operations to ensure customer happiness, with stellar customer service and demonstrate a high level of team professionalism
• Handle customer complaints regarding products, services, sales, or other matters with honesty, integrity and in a prompt and friendly manner
• Ensure speed, efficiency, and accuracy in creating eyewear products
• Foster a warm, vibrant, and friendly work atmosphere
• Conduct regular meetings with the Assistant Store Manager and employees to improve customer service, store operations, and sales goals
• Provide appropriate training and support to all team members and be a leader in demonstrating exemplary work ethic
• Adjust, fit, and assemble eyeglasses to suit each customer’s unique preferences
• Build team commitment to high standards of service, exceed customer expectations, and lead by example.

• Required Qualifications & Skills:

• High school or equivalent (G.E.D.) education
• Associate degree in opticianry or at least some postsecondary education preferred
• ABO Certification
• At least 1 year of experience in retail Store Management
• At least 2 years of work experience as an optician in a retail store or in optometrist’s office
• Availability to work a flexible schedule and the hours necessary to operate the store including nights, weekends, and holidays.
• Strong communication skills (verbal & written), including strong relationship-building skills.
• Ability to adjust priorities and manage time wisely in a fast-paced environment