Hawaii-Associate-Japanese Answering Service

Location Type: On-site

 

JTB Hawaii Travel, LLC, (JHT) has evolved and expanded its operations, from an on-the-ground travel support services to inbound Japan travelers, to establishing itself as Hawaii’s market leader in innovative entertainment and travel services. JTB Hawaii Travel continues to develop and integrate its expertise, experience and synergy in travel planning, destination promotion and event management as it seeks to further solidify its position as a full-fledged destination management company (DMC).

JTB Hawaii Travel, LLC

Job Description

[This is a Remote position – 24 hours/7 days a week – full-time positions must be available to work all shifts, days and nights]

Dayforce Code: Hawaii-Associate-Japanese Answering Service

Pay Range: $17.00 to $22.50 hourly

Japanese Answering Service department is a 24-hour Japanese call center support service for our industry partners.

PRIMARY RESPONSIBILITIES: Assist customers as the Japanese Answering Service client’s service desk by providing information on various inquiries. Handle the sale and booking of optional tours and golf activities via telephone, email, and website.

Essential Job Functions

Percentage

Time Spent

Essential Job Functions

80%

Customer service:

1. Use telephone, email, and website platforms to provide customer service and manage bookings for business partners and their customers. Upsell and book any additional services.

20%

Reporting:

1. Complete daily reports at the end of each call.
2. Communicate any situations requiring follow-up to the incoming shift.
3. Escalate situations to management, as needed.

Other Duties:

1. Performs special projects and other miscellaneous duties as assigned by management.

Minimum Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

1. High school diploma; or equivalent combination of education and experience.
2. Possess more than 1 year of experience in the travel industry or equivalent skills.

Skills and Knowledge

1. Must be able to speak, read and write in English and Japanese.
2. Possess knowledge of the tour industry, tour movements, and arrangements; possess understanding of Japanese culture and etiquette.
3. Possess working knowledge of basic computer systems, application programs such as Microsoft Office, email, and standard office equipment.
4. Possess accurate math skills including usage of 10-key calculator, to be able to compute rates, ratios, and percentages.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential job functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Working Hours:

1. Normal business hours: 24 hours, Sunday – Saturday, including holidays
2. Regular attendance is required for this position and you may be required to work after normal business hours and/or on weekends.

Working Environment:

1. Air-conditioned office and/or remote workplace.
2. Subject to varying weather conditions, up to and including, noise, pollution, dust, fumes and vehicle exhaust.

Equipment Used:

• General office equipment including phones, fax, copier, personal computer, scanner, etc.
• Software includes the use of Windows operating system, MS Office.

Physical and Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

1. Flexible in reacting to challenging situations and able to solve problems and complaints in a professional and timely manner.
2. Must be self-motivated and resourceful; is willing to learn and find the resources to complete the job and/or respond to customer inquiries.
3. Constant – sitting, grasping, handling, finger dexterity;
4. Constant – vision and hearing;
5. Seldom – standing, walking, bending, forward reaching, twisting, overhead reach;
6. Not applicable – eye-hand-foot coordination, pushing, pulling, lifting, carrying less than 25 pounds, pulling, lifting, carrying 25 or more pounds, running, crawling, squatting, kneeling, stooping, crouching, climbing, side .bending.

Communication Demands

1. Constant – talking and written communication to customers and outside trade persons, talking on the telephone to customers and outside trade persons/vendors;
2. Frequent – talking and written communication to co-workers, responding to written or verbal requests of co-workers and vendors, receiving verbal and written instructions, writing/composing written language, reading;
3. Not applicable – supervising others, training/giving verbal instructions, visiting/working at different worksites.

To submit an application, click on the Apply button at the top of this page. JTB Hawaii Travel, LLC is a drug free workplace and an Equal Opportunity Employer.