Inside Sales / Sales Assistant

We're looking for a Japanese-speaking Inside Sales representative to join our team in Santa Ana, CA.

Maruwa America Corp. is seeking a Japanese bilingual Inside Sales / Sales Assistant to support our sales team on-site, at our US headquarters in Santa Ana, CA.

This role is mainly responsible for processing purchase orders (POs), managing shipment coordination, and handling customer communication.

Key responsibilities:

• Process and manage purchase orders (POs) received by the sales team.
• Coordinate shipment processing and related documentation.
• Communicate with customers regarding PO and shipment status, accounts receivable, and related matters (primarily in English).
• Communicate with Japanese headquarters and factories regarding orders, shipments, and other operational issues (primarily in Japanese, via email).
• Use OMS (Order Management System) for processing and tracking.
• Handle transactions and data input through customer portals as needed.
• Support sales reporting and data management using Excel, Word, and other Microsoft Office tools.
• Assist with Salesforce operations (experience preferred).
• Provide administrative support for various ad-hoc tasks as required.

Required Qualifications:

• Business-level proficiency in both English and Japanese.
• Proficiency in Microsoft Excel and Word.
• Experience with OMS or similar order management systems preferred.
• Salesforce experience preferred.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks.
• Prior experience in inside sales, customer support, or sales assistant roles preferred.
• Applicants must be authorized to work in the United States without employer sponsorship, and must be U.S. citizens or lawful permanent residents in accordance with U.S. export control and ITAR regulations.

Work Hours & Schedule:

• Standard workday: 7.5 hours per day.
• Flexible start time: between 7:30 AM and 9:30 AM (30-minute increments).
• 5 times a week on-site Santa Ana, CA office.

Compensation & Benefits:

• Starting wage: $24+/hour (Negotiable, based on experience)
• Probation period: None.
• Paid Time Off (PTO): 10 days in the first year.
• Benefits: Medical, Dental, Vision insurance effective from the first day of the month following hire date.
• 401(k): Eligibility begins after 6 months of employment.