Field Operations Supervisor

Job Type: Location Type: Remote: open to residents of specific US states

 

FIELD OPERATIONS SUPERVISOR

Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.

Location

• California Food Factory: 1850 Raymer Ave, Fullerton, CA, 92283 (N. Gilbert St and W. Commonwealth Ave.)

Job Responsibilities

As a Business Development and Partnerships Field Operations Supervisor, you will support the Business Development & Partnerships team by ensuring the timely and consistent delivery of core services to our business partners.

• Manage and supervise regional Field Op Reps across the US.
• Liaison between Partners and Commissary from an operational perspective to ensure all marketing and merchandising standards are adhered to.
• Mentor, train, and develop the team to become proficient in their region to provide in-depth analysis and insight.
• Assist in the completion and delivery of new product listing documents, maintain product data, update pricing, and handle ad hoc tasks.
• Act as the primary liaison for all third-party online ordering platforms (Uber Eats, Skip The Dishes, DoorDash, etc.), ensuring accurate representation of online product data.
• Support the development of business plans and facilitate routine and ad-hoc business development meetings and reports to meet company objectives.
• Maintain and strengthen business relationships with counterparts across all partner channels.
• Oversee and conduct new warehouse orientations for Costco locations.
• Establish and maintain strong working relationships with warehouse managers and receiving teams at each retail partner location, serving as the company’s primary liaison.
• Perform regular site visits to Costco locations to ensure product quality and adherence to company standards.
• Collaborate with internal teams to address any quality concerns at retail locations promptly.
• Complete and submit detailed field operations reports for each visit.
• Coordinate with locations to resolve delayed deliveries.
• Collect, analyze, and generate reports and insights based on sales data for all customers to provide insights during daily onsite meetings.
• Support the Account Management and Business Development teams in various operational capacities.
• Collaborate with Finance teams to ensure accurate reporting and submission of daily orders.
• Lead all Demo interactions with Partners and provide ad hoc analysis accordingly.

Qualifications

• 1-3 years of administrative experience in a related role or industry preferred
• Proven leadership experience managing and supervising field operations or remote teams across multiple regions, with a strong ability to coach, motivate, and develop staff.
• Strong operational and cross-functional communication skills with experience serving as a liaison between internal teams, external partners, and third-party vendors to ensure standards are consistently met.
• Demonstrated ability to analyze data and provide actionable insights, including sales trends, operational performance, and product-related metrics. Ability to work with Microsoft Office with demonstrated proficiency in MS Excel and reports.
• Strong relationship-building skills, capable of establishing and maintaining partnerships with warehouse managers, receiving teams, and key stakeholders across retail channels.
• Ability to perform regular field visits to retail locations, ensuring product quality, merchandising compliance, and prompt resolution of operational issues.
• Strong collaboration and reporting skills, working closely with Account Management, Business Development, and Finance teams to support business planning, order accuracy, and operational initiatives.
• Exceptional Organizational skills with the ability to effectively manage multiple tasks and projects within deadlines. Able to work in a fast-paced, high-volume environment with strong attention to detail.
• Excellent interpersonal and communication skills (written and verbal). Customer service oriented with the ability to work as part of a team; possesses a solution-oriented and positive attitude.

Why you should join our team:

• Power of Collaboration: Live our core values – “Own it”, “Care about it”, “Make it exceptional”, and “Win together” – as we work together to create better food for everyone, the Japanese way.
• Competitive Rewards: Upon meeting eligibility criteria reap the benefits of a comprehensive compensation package with a bonus plan, group health benefits, and retirement plans that recognize your outstanding contribution.
• Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.
• Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.
• Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.

For more information about Bento visit www.bentosushi.com

We thank all applicants for their interest; however only those candidates elected for an interview will be contacted.