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Company: Jones Lang LaSalle IP, Inc.

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL is currently seeking a dynamic individual for the role of Guest Services Rep at our large outdoor mall in Honolulu, HI. The Rep will be the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the property.


  • Greets and assists all guests and property personnel in an efficient and courteous manner
  • Takes great pride in offering helpful, friendly service at all times
  • Defines, communicates, and maintains high standards of guest service at all times
  • Provides a luxury lifestyle experience for all the property guests as they visit the Center or reach out via phone, email, or digital channels
  • Signing in all authorized visitors according to the policies, rules and regulations established by building management and/or tenants, ensuring all guests have been authorized to enter
  • Maintains a strong knowledge of offerings at the property and can guide guests to appropriate showrooms, dining options, etc.
  • Informs and suggests opportunities to engage guests in Center-wide retailers and events
  • Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked
  • Develops strong working relationships with building management, showroom tenants, other building service providers, retailers, and other area businesses
  • Answer and respond to tenant phone calls and e-mails for assistance throughout the day
  • Provide guidance and information as requested from tenants and visitors to the building
  • Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated management
  • Develop and maintain professional relationships with key employee and tenant contacts at the property


  • Ability to work independently
  • Ability to communicate effectively and work with a team
  • Customer service oriented.
  • Strong event planning skills
  • Strong attention to detail.
  • Bilingual skill is a plus. Japanese and Korean language skills are preferred.
  • Have an outgoing, upbeat, and friendly personality.
  • Can easily decipher which services are most appropriate to offer mall guests.
  • Take pride and ownership of the success of the Host team.
  • Have a strong knowledge of the mall and local community, including modes of transportation, dining, lodging, and attractions.
  • Are able to work in a fast-paced environment, accommodating and communicating to a broad range of clientele with various needs.

What’s in it for you:

  • Join an industry leader and shape the future of commercial real estate
  • Deep investment in cutting-edge technology to power your work
  • Comprehensive and competitive benefits plan
  • A supportive, caring and diverse work environment designed for your growth and well-being

Estimated total compensation range for this position is:

29,000.00 – 31,200.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.


On-site -Honolulu, HI

Job Tags:

Property Management

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

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