Japanese Bilingual Azure Support Engineer

Job Type: Location Type: Remote: open to all US residents

 

Japanese Bilingual Azure Support Engineer

Remote

Need to work on “Japan Standard Time”(JST)

• Serve as in-house technical expert with a focus on helping our customers increase their consumption by providing advisory services.
• Provide technical guidance on new features and functionalities and encourage customer adoption.
• Drive the deployment of the customers’ workloads into Azure and increase their consumption of the platform by providing deployment guidance, supporting development of the customers’ cloud adoption model, and providing appropriate recommendations to overcome blockers.
• Ability to inspire customers by communicating complex concepts in a simple, business value context with proven white boarding capabilities.
• Be a proven self-starter who takes ownership of opportunities, works independently, manages multiple simultaneous tasks, and deals well with ambiguity and last-minute changes.
• Have the ability and passion necessary to maintain technical excellence with emerging technologies, including competitive technologies, while continuing to manage customer opportunities.
• SME helps to define areas they support because they are closer to the customer.
• Focus on high level functions and capabilities necessary to help customers take advantage of new features and functionalities.
• Coach and mentor PDMs to raise the technical ability of the rest of the team, and/or to become certified in required Azure technical certifications.
• Technical Specialist will be responsible to collate and provide information on the product and trending customer issues/challenges with the team.
• Drive auditing of Case Notes and Tagging for future searches in Case tracking tool & maintain Knowledge Base.
• Have a commitment to customer and partner satisfaction, ability to thrive in a competitive team environment.
• Help drive in maintaining stats for FDR & FWR
• Need to work in flexible time zones.
• Quickly develop client relationships and trust and ensure client/partner expectations are being set and met.
• Provide training and documentation feedback, updating role documentation as needed.

QUALIFICATION AND EDUCATION REQUIREMENTS:

Technical Specialist should have all three certs for the MCSD: Azure Solutions Architect, or be able to get them within the first 30 days.

Technical Specialist should stay current on the required Azure certifications, as well as new certs that are relevant.

Ideal candidate will have soft skills such as effective written & oral communications, be customer service oriented, and have the skills necessary to engage a customer in a deep technical conversation.

Should be an expert in at least one of the following areas:

• Compute (Virtual Machines, Cloud Services, Batch, RemoteApp, Service Fabric)
• Data & Storage (SQL Database, DocumentDB, Redis Cache, Storage: Blobs, Tables, Queues, Files and Disks)
• Networking (Virtual Network, ExpressRoute, Traffic Manager, Load Balancer, Azure DNS, VPN Gateway, Application Gateway)
• Media & CDN (Media Services, Encoding, Azure Media Player, Azure Media Indexer, Content Protection, Live and On-Demand Streaming, CDN)
• Identity & Access Management (Azure Active Directory, Azure Active Directory B2B, Azure Active Directory Domain Services, Multi-Factor Authentication)
• Management & Security (Microsoft Azure Portal, Scheduler, Automation, Operational Insights, Key Vault, Security Center)

SOFT SKILLS

• [1st] Must be able to quickly develop trust and rapport with customers (most of the time they are of this profile: Enterprise Architects, Development & Test Management, Support Engineers)
• [2nd] Passion for customer advocacy in a technology domain.
• Strong communication skills in both spoken and written English
• Effective, polished interaction with customers, Microsoft Services, Support and Azure development teams at the appropriate technical depth
• Ability to work independently

EXPERIENCE (Preferred)

• 8+ Years of Industry / related experience in technical consulting role
• 5+ Years in Japanese linguistic support (Mandate)